Unit 24997 Choose Package:Delivery Pack Apply standard operating procedures and

Apply standard operating procedures and the code of conduct to a

and serve tea

and managing multiple patients

This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments

Unit 24997 Choose Package:Delivery Pack Apply standard operating procedures andDemonstrate knowledge of theft and fraud in a retail or distribution environment. People credited with this unit standard are able to: describe the ways in which theft and fraud are committed by staff, customers, suppliers, and delivery persons; explain responses to theft and fraud; and explain the legal rights of a person suspected of theft or fraud, in a retail or distribution environment.